Now the clerical error from Herff Jones, a company that works with the district to provide those cap … Herff Jones fully warrants the ring and simulated gemstone to be free from defects in workmanship and/or material at the time of delivery. Request must be submitted before the beginning of the next school year. Rings. Herff Jones specializes in schools across the nation. Refunds vary based upon the time the cancelation request is made and based on if the product has already been manufactured with your personalized name and graduating class. Herff Jones College Division. Yes, you may request a refund for your cap & gown by contacting our Customer Service Department at 800-837-4235. If you haven’t picked up your regalia packages, the Bookstore will handle shipping them back. Herff Jones assumes no responsibility for orders shipped to an incomplete or incorrect shipping address provided by the customer. I requested a refund for cap and gown 3 weeks ago exactly within the hour of cancellation of graduation. Herff Jones Limited Lifetime Warranty. With over 80 years of experience, Herff Jones is a leading supplier of graduation products. - All gowns are to be returned by June 7, 2021 from your May Ceremony. If your college ring cannot be repaired or replaced under these terms, a refund will be allowed. Unclaimed merchandise will not be eligible for a refund. You need to email us at refund@hjbroward.com with your name, school, home address and how your placed your order (online, at school or in our office). More Information in FAQ; Rings; Cap & Gown; Graduate Supplies; Refunds & Exchanges HOW CAN I PAY OFF THE BALANCE FOR MY GRADUATION PACKAGE OR INDIVIDUAL ITEMS ORDER PLACED AT SCHOOL? Any additional shipping charges for such orders will be the responsibility of the customer and will be charged to the credit card used on the order. Menu & Reservations Make Reservations . FAQ - Grad Checklist. Refunds will be issued when items have been returned to our HJ office. The Cap & Gown must be returned to our office in new condition and in the original packaging. You can receive a refund on your cap and gown unit minus a 25 percent restocking fee. Herff Jones FAQ FAQ - Rings. I called Herff Jones national customer service who told me I have to contact the local business to get my refund which is what I have been doing. All personalized items, pre-delivered items, late fees and handling fees are NON refundable. You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. Once your class ring order is placed, you have 72 hours to make any changes or cancellations to your order. FAQ - Cap & Gown. -- Purchased online through Herff Jones: Fill out the form online or contact their customer service center at 800-837-4235 Monday through Friday, 8 a.m. to 5 p.m. (EST). FAQ - Graduate Supplies. Due to the Covid-19 Virus and for the protection of the students, parents and employees of HJBROWARD, we are following CDC Guidelines and require face masks be worn at all times and social distancing observed in our store. Please allow 4-6 weeks for refunds … 3 of 3 < > Office Content Section . Graduation is a time to remember and Herff Jones can assist you. Herff Jones fully warrants both your ring and simulated birthstone to be free from defects in workmanship or material for the life of the ring. Shop Your School. After that time frame I called and was told the cancellation wasn’t processed so it would take an additional 2 weeks. Refunds are given to students that do not pass the 12th grade. Herff Jones 4501 W 62nd St Indianapolis IN 46268. Was originally told refund would be posted in 8 days. Get directions, reviews and information for Herff Jones in Indianapolis, IN. It is not an invitation to the actual ceremony. … Can I request a refund for my cap & gown? Returned products are subject to a restocking fee of 15% of order value, less shipping and handling fees. Most senior cap and gown deliveries take place on campus. HERFF JONES COLLEGE DIVISION What is the return policy? If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund on applicable items. Herff Jones Return & Refund Guidelines Browse the Return & Refund Guidelines to see if the stock bought with Herff Jones are eligible for a refund if returned within 30 days of order. You will be notified by Herff Jones and also your school when and where you will pick up your cap and gown. We've designed this Graduation Checklist to help you organize the many things you have to do, both before and after you graduate. If your ring cannot be repaired or replaced under these terms, a refund will be allowed. A refund will be processed once received minus shipping/handling fees. Protracted cancellation/refund process. If a student withdraws from Mandarin High School, a refund will be made for any unused portion of the Senior Package as long as the item has not been purchased from a vendor. You can pay online at www.hjbroward.com or come into our office to pay with cash, credit card or money order. Refunds will be issued when items have been returned to our St. Petersburg office. Some schools have special delivery events. Therefore we recommend these websites that will assist you in remembering this special time. All items that are subject to a refund must be in our office in 100 percent new condition and original packaging prior to graduation to be eligible. Product returns must be made within thirty (30) days of the ship date for reasons unrelated to a quality defect or incorrect item. How long may I keep my gown? Cancellations can be made within three business days of your order to obtain a full refund. Your cap and gown will be delivered in the spring. No FAQ found for this section. 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