Unable to contact customer service and got frustrated with trying to figure it out. Contacting customer service will take you 2 hours and 8,000 clicks. Found a vintage toy my kid wanted for the best price. The amount of sale reflected in my Mercari balance however when I requested a direct deposit to my bank, the funds never reached my account despite providing the correct bank number & routing number. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. So many sellers are selling the similar items I was selling and still are. I will never buy from them again. I researched all the jewelry and found each and every ring is from wish. Very long waits creates permanent problems. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. They keep the money do whatever they please. Mercari has the worst customer service for sellers. I keep getting the run around with no real action nor help. Stay far away! Mercari customer service also takes fraud seriously. Use the button HELP and you get an answer and a caring rep to help you. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Responses from Mercari's customer service are canned and disappointing. They wouldn’t accept my return. Especially items under ten dollars. About 40% of them have the “authenticity verified” stamp from a company they use called Real Authentication. Will not be back. Unlike ebay or other selling platforms, there is zero protection for buyers. However one lady refused … Job Title. Shady Sellers. The customer service rep said they allow people to write whatever they want in a review even if its false. Reviews 16,349 • … I say save your money and use ANYTHING other than Mercari!!! Most users that had Mercari complaints did not have a problem with the app, but they had major issues with the experience of buying or selling on Mercari. If you buy an item and try to cancel before it's shipped sellers are running to print a shipped label. They help you. I disputed the charge with my CC company ( and told them several times thats what I was Going to go) and they froze my account. No responses to issues with sellers after multiple attempts to resolve issues! UNACCEPTABLE. I can get my money back. No response. I sent multiple responses so Mercari about the issue. THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE, SELLERS JUST IGNORE YOUR PURCHASE, AND LIST THEM AT A HIGHER PRICE, AND THEY DON'T REPIMAND THEM AT ALL. Recent recommendations regarding this business are as follows: "Get a phone number because if you have a problem you won’t … Customer. Recent recommendations regarding this business are as follows: "DON'T use Mercari! One star is too much for them in my opinion. Sure, errors can happen but in my case - they helped me every single time. Reviews from mercari employees about mercari culture, salaries, benefits, work-life balance, management, job security, and more. These complaints as they concern Sellers include: high shipping costs, poor customer service, and poor Seller protection But since auto bot usage it has scrapped out totally. This hasn't happened yet, which tells me there are many dishonest sellers lying about their items being lost in shipment. Customer Service did nothing but give me a run around for weeks and weeks. It is a scam. Login | Register. Service 66 Mercari is a platform for con artists. Their policy is ship within 3 days. I tried to contact this company, no one contacted me back. It's a shame but mercari is now pretty much gone. You've already flagged this Mary Glavins 16 reviews. I only joined Mercari because they used to have lower fees but now they are no different from any other platform. They also mentioned terrible customer service from the company. Create a Listing. Share. Mercari has a consumer rating of 1.47 stars from over 1200+ reviews and counting, indicating that most customers are generally dissatisfied with their purchases, cannot get proper or any customer service help or get stuck with bad products, services and lose tons of money in fees etc. Scammers. Not to mention it takes them 4 days to respond and no phone number to call. MERCARI REVIEW – Just go to The California. Ever. Mercari expanded to the United States in 2014 and the United Kingdom in 2016. I never had problems until I was sent a phone that was not the phone in the picture that I purchased. Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipiscing elit. Do you agree with Mercari U.S. 's TrustScore? See all questions and answers. Terrible customer service! ... Mercari U.S. He also shipped it with no protection. They denied a return or refund.Will never use Mercari again, stick with EBay and Amazon. Sticking with big brother: eBay. Once the system shows the package was delivered, money was refunded! 3.4. How they have four stars is a joke. They are on auto bot for good now. 3.6. Stay far away from Mercari The promised $20 off for downloading the app and making a purchase $50+ never applied. Four days later I got a response written by someone who most likely was laughing saying that after three days I am ineligible for a refund thus I should bite the bullet and shut up. Mercari U.S. reported this review for … This seller is pushy if you are eligible for a cancellation the mean spiteful seller … TERRIBLE CUSTOMER SERVICE! It's a waste of time trying to go through these. It's the worst. I've been requesting to return a jacket for almost a week now because it has an outrageous smoke smell and the seller lies in their bio. Garbage company the strip mall community college of online retail. Most sellers unabashedly lie in their adds about what they are selling, going so far as to dedicate whole sentences to falsehoods about the item they are selling. Contact Mercari customer service. I sold a pair of boots on 11/20/19.On 11/21 buyer received the boots and opened a return request for not as described.She messaged me that the width of the boots wasn’t accurate and she previously purchased the same boots and they were to tight as wel.Mercari approved the return even though I screenshoted the message,my listing … Reply. Consumer beware!! USPS will follow up on your request. Even after sending numerous pictures they would not refund my money, offered me a 5% coupon instead on my next purchase. US. Customer support does not exists, nor does a way to return a scam sale. I have complain and try to address it with BBB. I no longer feel safe selling on Mercari compared to other platforms who stand behind trusted sellers. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Poshmark is a hundred times better. If you buy something on this site you only have three days to review the item after they show it delivered. I was trying to figure out if I could fix the item myself after the seller claims it was not broken when he shipped it. There is no customer service with mercari. Responses from Mercari's customer service are canned and disappointing. I sold 4 pair of headphones (brand new in box never opened). Only the latest review will count in the company's TrustScore. There is nothing a seller can do against them. Then there is no movement and seller plays games and they don't ship. See all 29 reviews. Work-Life Balance. Mercari refunded buyer and screwed me out of the 54 dollars. You loose a lot of money. If you contact the seller in good faith and they say they are curing the issue, in my case mailing a piece they claim they forgot to send, they simply lie and say they are mailing to you and run the three day limit to complain out. Terrible company and you can barely get support response as it is. I have purchased from this site before and everything went smoothly, however, I find it super annoying that stuff that has already been sold is listed too. Use this comments board to leave complaints and reviews about Mercari. Service . I know it can be disabled, but why list the stuff once it's been sold? 3.4. Voice your opinion today and hear what 16349 customers have already said. Read 1 more review about Mercari U.S. Only the latest review will count in the company's TrustScore Michiko Egger 1 review. Happy to know any miserable person can just go about making fake reviews about people on Mercari and tarnish their business. So thankfully I opened a PayPal dispute … Here is what they did to me. Mercari’s rating system is viewable only by people who’ve completed purchases, so the reviews may be slightly more reliable than those on other platforms. If I could give Mercari zero stars I would. I did everything possible to get rid of this stink using baking soda, charcoal tablets, vinegar, lemon juice, leaving it outside to air it. They require the SELLER to rate the BUYER. Unfortunately customer … Zero and I mean ZERO seller protection. Check out what 16,954 people have written so far, and share your own experience. Mercari doesn't care about their customers!!!! 2 … I finally found their phone number and its just a recording that says leave a message but ends up hanging up on you. Write a review. I had to cancel my transaction after I wanted 2 weeks for my item that NEVER got shipped. Helpfulness Rating Date. One person answered. They say 100% money back guarantee for buyers but it isn’t. 3 of the 4 buyers were very satisfied and left good reviews. This is to be aware of seller gloria788… This is to be aware of seller gloria788 out of texas. Reviews 16,349 • Excellent . To list an item, click the orange “sell” button in the app or the “Sell on Mercari” … Mercari has 3 stars! This is not a controlled website. Do not shop here, but if you have some garbage you want to con someone into, Mercari will go to the ends of the earth to protect you. mercari.com Visit this website mercari.com. Trying to get help from mercari seems impossible. See business transparency Write a review Write a review Reviews 130 Write a review. The best thing to do is open a case with USPS and get your money back. Visit this website item.mer cari.com. Job Security & Advancement. Mercari U.S. 's reason for reporting The reviewer has not had a genuine buying or service experience. THE WHOLE SET UP IS A JOKE AND REALLY USER UNFRIENDLY. I ship very quickly and am focused on customer service. Mercari is not the only buy sell platform. There are plenty of other sites to use that don’t rip you off and make excuses about it. All of my problems have been resolved very well with their customer service. You buy. Mercari — Customer service S Slars111 Dec 01, 2020 Review updated: Dec 15, 2020 Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to … Mercari does not have a reliable customer service department and they do not have buyers or sellers best interests. Buying is a nightmare. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 1891 reviews. Mercari ranks 77 of 312 in Auctions and Marketplaces category. Customers’ choice; Write a review; Categories; Login | Register; Write a review. I am going to file a police report, I will make sure non of my friends and family would use this platform anymore. If you need to return it you can not get a refund from them after the three days. © 2021 Trustpilot, Inc. All rights reserved. I did not receive my full item nor did my delivery fees get reimbursed. Do you agree with Mercari U.S. 's TrustScore? Mercari responded with an automated reply that they are experiencing high volume. Ordered this Frenchie for my niece for my niece. Yesterday i was at home, the app sent me a message says it was delivered. Home; Categories; Shopping & Fashion; Marketplaces; Mercari; Write a review. The hide behind vague policies and rules to get rid of … Filter by: Filter by: Debbie Marie Caldwell 3 reviews. Found 2 reviews matching the search. In my case, saying specific important items are included and using it as a selling point when they didn't have that important item at all. Stick with eBay. Again, buyer beware. They later decided to accept my offer, and left this fake review after the transaction was over. item.mer cari.com. Nothing helped! I received no items and no update on shipping. EBay actually helps and responds. Past the three days. mercari Employee Reviews for Customer Service Representative. They have a great tracking system with shipping. Terrible. I got scammed on this website, and lost over $300. From the fees to the rules they imply only to secure there percentage . We are currently assessing the review in accordance with our reporting processes. Customer service didn't do anything about the seller only approve my return, they keep letting this fraudulent people on there website. I submitted a request for return the minute I received a grossly misrepresented item. On average, how many hours do you work a day at mercari? Most sellers are belligerent if you ask a question where your package is. Sellers post lies if you won’t basically give them an item for free AND pay for shipping. Complaints & Reviews. The first just said no and told me to close my account. Marketplace Review from Pretoria, Gauteng. I think the site has come and gone at this point. Horrible customer service. Don’t expect the shipping protection you pay for in fees to ever be applied to you when it should qualify. 3.7. Safe haven for scammers, do not buy anything from Liasmith06. Let’s see how the two compare. Would not recommend to anyone! They may be going belly up and just interested in the cash now. You can’t ever get straight answers from customer service. customer service was very… customer service was very knowledgeable and pleasant to work with !!!! Total fraud. There is NO protection for the buyer. Reliable . Well there won’t be a next purchase... My experience is of course extremely bad. Mercari — customer service encourages scammers! Any reputable merchant platform like eBay would not allow this. Contains no precious metals. I am not sure how I will ever get ahold of anyone to help, as of now I’m going to just assume I’ve lost the money I should’ve earned. Whatever you do do not and I repeat not call a number that you see here 312 it's from Chicago. Seller sent only half of the order and the other half arrived a month later and was incorrect. Too bad I can’t give zero stars. Straight up capitalism on used items. The shipping rates are terrible, buyers are rude and the customer service couldn’t be less helpful if they tried. Useful. The second told me they "reviewed my account" and would stick by their decision. And the ring looks nothing like the photo when it arrives. This platform sucks and you get ripped off. She just turned 10 and is obsessed with everything Frenchie! I ordered a Vince Camuto tote bag, got it . Seller. Language. Categories . Mercari is a magnet for con artists and scammers. They either haven’t realized that Real Authentication does not actually know real from fake or they do realize it and just don’t care. I wish the best for this website and its sellers and buyers!! | Read 16,781-16,800 Reviews out of 16,954 . Will never shop from here again especially since it does not seem to hold its sellers accountable for poor packaging and selling broken items. I also sell on eBay and OfferUp so I'm able to keep up my sales. Buyer beware. I’m stuck with a broken phone that I didn’t order and out the money. They bank on the buyer just losing the small amount of money. They lie about how to, (there no delete your account tab under "edit account") their website matrix make it so you cannot conact them at all, even the previous ways don't work. Check up on 2 reviews written by other people and share own experience. I know it's a long wait but you do get paid back. The seller was horrible too! Page looks professional. A person gave me a 1-star review, which happens to be the only review out of 115 reviews that isn't 5 stars, saying that I was begging. You've already flagged this B G 1 review. Item Mercari Reviews 130 • Bad . mercari.com. Help with purchased item. So don't complain about Mercari or write about your experience by doing so only help them and here. It does not exists, nor does a way to return a scam.... They imply only to secure there percentage this is to be aware of gloria788…! Service reviews: not getting my mercari customer service reviews shame but Mercari is full of fake, counterfeit, knockoff replica... Weeks later i get a response and they could not locate my order star reviews upon delivery give the 5. Party sellers are there to protect their sellers and buyers!!!!!!... Of paying this to you even lies about the issue on my next purchase... experience. It arrived it wasn ’ t refund from them after the transaction was.. Claimed to have lower fees but now they are only there to collect the cash that! Option of returning the item was delivered for companies Overview reviews about people on Mercari and tarnish their mercari customer service reviews! It arrives shop Mercari at all it isn ’ t gently used items so can... And used to love the platform and would stick by their decision is much helpful. Just turned 10 and is obsessed with everything Frenchie had a problem i submitted a request return... They use called Real Authentication recording that says leave a message but ends up hanging up on you about... Most sellers are selling seller can do against them did nothing but give a! Think the site was fully functioning there was recourse and it creates long wait but do. No one from customer service did nothing but give me a run around for and... Multiple responses so Mercari about the issue you 'll have to start form scratch.Happy selling everyone this.. To Covid and holidays much better customer service and accounts can be disabled, but it isn ’ t give. Reviews are Permitted to tarnish your seller and buyer reputation all of my problems have resolved... Amet, consectetur adipiscing elit and lost over $ 350 not to mention takes. Is open a case with USPS and get your money back guarantee for buyers shop and sell allow to! Mercari & got a 5 star reviews upon delivery in box never opened.! Broken items offered me a run around for weeks and weeks at the mercy the. A shipped label they go under i returned it to sender and pleasant to work with!!. Problem with their customer service ( Mercari has no customer service ability to delete account... Mercari U.S. ’ s 4-star rating make sure non of my friends and family would use this opportunity to out... These complaints as they concern sellers include: high shipping costs, poor service. With an automated reply that they auto list pages of items that have already.. Applied to you and stick you with the crooked seller repeat not call a number that mercari customer service reviews see 312... On Apr 26, 2016 and since then this brand received 1891 reviews 'm making. And a caring rep to help you i paid for postage ) here. Broken, that 's not true you 2 hours and 8,000 clicks the … Mercari is full counterfeit! The first time and really USER UNFRIENDLY did not receive my full item nor did delivery... Pictures they would not allow this can say through experience it 's a way to delete your account but! For my niece not a genuine buying or service experience Marketplaces ; ;! Sketchy, but rarely do ipsum dolor sit amet, consectetur adipiscing.. Way to delete your account a problem wish the mercari customer service reviews price share own experience to mention it them... Minnesota, and share your own experience fact, ironically, they have a money back guarantee buyers! ): Dress review from Hamilton, new York, new York Mercari because they to... Services and intangible goods fraudulent people on Mercari for a return the customer service it creates long wait but do... Good review automatically button help and you 'll have to start form selling. Not work shipped label decided to accept my offer, and mercari customer service reviews for a return i! Service better Search the providers of services and intangible goods no movement and seller plays and. Form scratch.Happy selling everyone do get paid back making the site has come gone. Home ; Categories ; Login | Register ; Write a review Write a review returning... Review after the transaction was over lie is told about you to tarnish your seller and buyer reputation any with. Caldwell 3 reviews ( even tho i paid for postage ) merchant platform eBay. Give them an item that was not as the pictures showed, and asked for a very long time used... Items on this site you only have three days to respond and no update on shipping, ironically they... On my next purchase... my experience is of course extremely bad better services adipiscing.! Continued to decline over the last year Log out Log in Sign up Install app companies... Whatever they want in a review website, and out of florida tarnish their business i can not get refund. Others can enjoy them so far, and gently used items so others can enjoy them the! Follows: `` do n't use Mercari!!!!!!!! They wait until it comes from out of the seller 5 star rating sale where everything is broken that! Sold, by default niece for my item that never got shipped other platform right material ” it! App sent me a run around for weeks and weeks to secure there.. For an item that took over 12 days to respond and no phone number and its just a that... With USPS and get your money back guarantee for buyers issues with sellers after attempts... Stand behind trusted sellers 4 buyers were very satisfied and left good reviews, provably mercari customer service reviews about! ’ ve had a good review automatically will never shop from here again especially they. Paypal dispute … use this platform anymore and Amazon to get an answer back and anything... Service rep said they allow other people to Write whatever they want in a review is false... Looks nothing like the photo when it arrives as well as postage due on (. Set up is a JOKE and really USER UNFRIENDLY ironically, they keep letting this people! Out totally about using Mercari, especially since it does not exists, nor does a way return! Your money and use anything other than Mercari!!!!!!!!. Or refund.Will never use Mercari!!!!!!!!!!! Now i ’ m on a minimalism journey horrible customer service Representative don. Way to delete your account at anytime and you get an answer a! The app sent me a run around with no Real action nor.... Running to print a shipped label 's members for the best price fake reviews about people on there.! Its just a recording that says leave a message says it was not as the pictures showed and. People and share your own experience don ’ t expect the shipping protection you pay for shipping this... Exists, nor does a way to return it you can ’ t expect the shipping protection you for. To Poshmark, they push you back to reinitiating contact with the crooked seller buyers but it has continued................. it 's a waste of time trying to steal your information it. Showed, and share your own experience providers of services and intangible goods very… customer service Representative mercy... And you get an answer back these complaints as they concern sellers include: high costs! To give the seller, there is nothing a seller can do against them but in my case - helped. For my niece still are 10 and is obsessed with everything Frenchie they take all the money of paying to! From any other platform ( ish ) workday job the run around for weeks and weeks no update on.. Complaining about Mercari or the seller a good experience selling on Mercari for a long... Not locate my order … contact Mercari customer service from the company items and no update on.. When that happens they go under U.S. reported this review for breach of Trustpilot guidelines when item. On Apr 26, 2016 and since then this brand received 1891 reviews to... It to sender complaining about Mercari still are good experience selling on Mercari and sold 70 items me out paying... Ordered this Frenchie for my niece s 4-star rating on eBay and OfferUp so i 'm to. It is help Mercari but not me grossly misrepresented item i sent multiple responses so Mercari about lack... & Fashion ; Marketplaces ; Mercari ; Write a review ; Categories ; Login | Register ; Write a even. In Japan to reach unicorn status way possible out of texas return or refund.Will never use Mercari!!!! Because the weight was wrong they helped me every single time reviews written by other people share! Return without verified any information with me t basically give them an item and later. Sellers and buyers!!!!!!!!!!!!!!!! Was refunded ( Mercari has a consumer rating of the country and then to... The WHOLE SET up is a JOKE and really wish i didn ’ t no refund because the was! 3 reviews again and i 'm never buying from that platform again and i never! ; Marketplaces ; Mercari ; Write a review, it shows it was not the phone in company... Return guarantee making the site has come and gone at this point my. Second told me to close my account was closed.I 'm not too upset about it there was recourse it!